Shipping and delivery
How do we ship?
All our package will be shipped by DHL or FEDEX EXPRESS depending on the country and size.
How long does it take?
All orders are processed immediately after we receive them. Orders received Monday through Thursday, no later than 3pm, will be shipped the same day the order is placed, provided the item is in stock.
Due to chemicals and reagents, QTests are not shipped on Fridays.
We deliver free of shipping costs already from 50€ value of goods.
Below a value of goods of 50€: 2,90€ flat rate for postage and packing.
Free shipping from 150 € value of goods.
Below a value of goods of 150 €: 9,90 € flat rate for postage and packing.
The shipment to countries outside the EU member states takes place exclusively on Mondays! Only in this way can we ensure that a fast delivery of the reagents can take place and the rapid tests and reagents without losses arrive safely.
Our QTests are currently shipped to the USA exclusively via FEDEX EXPRESS International Priority. Furthermore, the shipment to the USA takes place exclusively on Mondays! Only in this way we can guarantee a fast delivery of the reagents and the rapid tests and reagents without losses arrive safely with you.
We therefore charge at least 30 € shipping costs to the USA.
Applicable fees and taxes:
In the selling price on our store are no possible fees or duties indicated / written out. These may (especially) for orders to third countries / non-EU member states (eg USA, UK, Canada, etc.) additionally incurred and must be paid by the buyer. We kindly ask you to consider this when placing your order.
Where do we deliver?
We deliver your order to any desired delivery address - to your home address, to friends, to your workplace or to a DHL Packstation. Please indicate your desired delivery address with every order. If no separate delivery address is given, the delivery will be made to your billing address.
Delivery is possible to the following countries (in alphabetical order):
Austria, Belgium, Germany, Great Britain, Ireland, Luxembourg, Liechtenstein, Malta, Switzerland, USA.